Outage in Infobip

Multiple Locations - Issue with search bar in Customer Portal

Resolved Minor
June 09, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing a service degradation affecting the search bar in our Customer Portal in the Global (Europe) and United States data centers. You may experience failure to fetch data when attempting to use the search bar. Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/09/2025 05:00PM

The issue has been successfully resolved and the service is once again fully operational.
During the below-mentioned timeline, you may have noticed issues when fetching data using the conversations' search bar in the Global (Europe) data center.

Start (UTC): 9 June 2025 14:40
End (UTC): 9 June 2025 16:40

Impact: You may have experienced issues while using the conversations' search bar.

INVESTIGATING 3 days ago - at 06/09/2025 04:16PM

We are currently experiencing a service degradation affecting the search bar in our Customer Portal in the Global (Europe) and United States data centers. You may experience failure to fetch data when attempting to use the search bar.

Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.

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