Outage in Infobip

Multiple Locations - Billing Processing Issue

Resolved Minor
July 22, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing a degradation in account balance/monthly credit limit. We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 07/22/2025 06:31AM

The issues have been resolved and all services are fully operational. During the period below, a part of Infobip customers may have experienced issues caused by an incorrect reading of account balance/credit limits.

Start (UTC): 21 July 13:17
End (UTC): 22 July 06:21
Impact: Billing service returning incorrect balance

INVESTIGATING 4 days ago - at 07/22/2025 06:04AM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 07/22/2025 05:07AM

We are continuing to investigate this issue and more information will follow.

INVESTIGATING 4 days ago - at 07/22/2025 04:28AM

We are experiencing a degradation in account balance/monthly credit limit. We are currently investigating the issue.

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