Outage in Infobip

Multiple Locations - WhatsApp Template Service Degradation

Resolved Major

August 12, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a degradation of our WhatsApp Template service. You may experience issues with fetching templates via API and Customer Portal, as well as traffic failures for message submissions with templates. Impacted endpoints: /whatsapp/2/senders/{sender}/templates /whatsapp/1/message/template Our engineering team is investigating the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 08/12/2025 12:54PM

The issue has been successfully resolved, and the service is once again operational.

Start (UTC): 12 August 09:37
End (UTC): 12 August 12:37
Impact: WhatsApp fetching templates via API and Customer Portal, as well as traffic failures for message submissions with templates.

IDENTIFIED 10 months ago - at 08/12/2025 12:11PM

The issue has been identified, and we are working on a fix.

INVESTIGATING 10 months ago - at 08/12/2025 11:11AM

We are currently experiencing a degradation of our WhatsApp Template service.
You may experience issues with fetching templates via API and Customer Portal, as well as traffic failures for message submissions with templates.

Impacted endpoints:
/whatsapp/2/senders/{sender}/templates
/whatsapp/1/message/template

Our engineering team is investigating the issue.

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