Global (Europe) - Degradation of Calls via Moments Flow

The issues impacting Calls via Moments Flows has been successfully resolved. Services are now fully operational and functioning as expected.

Start (UTC): 29 August 14:28
End (UTC): 03 September 01:20
Impact: Issues with processing of Calls submitted via Flows

A fix has been implemented, and we are currently monitoring the results.

We’re still working on preparing the fix and confirming the necessary conditions. The process is taking longer than expected, but we’ll provide another update as soon as we have clearer progress to share.

Our team is continuing to prepare the fix and validate the conditions required. At this stage, the work is still ongoing and taking longer than planned. We apologize for the delay and will share the next update once we have more concrete progress.

The preparation of fixes and the necessary conditions to apply them are taking longer than initially expected. We apologize for the delay and will continue to provide updates as progress is made.

We are still working on preparing the fix and setting up the required conditions to apply it. We will share further updates as they come.

A fix for this issue is currently under review and will be applied as soon as possible. We will keep you posted with further updates.

Our engineering team has identified the issue and are working on a fix. We will keep you posted with the progress.

We are currently experiencing processing issues for Calls traffic submitted via Moments Flows launched from approximately Friday, August 29th onward.

The issue is being investigated, more details will follow in further updates.