Outage in Infobip

Global (Europe) - Issue with access to User, Roles, and Account page on Customer Portal

Resolved Minor
October 15, 2025 - Started about 9 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently observing an issue on the Customer Portal. Users may encounter issues when accessing the User, Roles, and Account pages on the Accounts Settings page in the Customer Portal. Our team is investigating the issue; more details will be shared in the next update.
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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 10/15/2025 06:22AM

The issue has been successfully resolved, and the service is once again operational.
Users might have encountered errors when trying to access a Roles page in the Accounts Settings page on the Customer Portal.

Start (UTC): 14 October 15:30
End (UTC): 15 October 06:03
Impact: Users had trouble accessing the Account Settings page on the Customer Portal

INVESTIGATING about 9 hours ago - at 10/15/2025 05:08AM

We are currently observing an issue on the Customer Portal.

Users may encounter issues when accessing the User, Roles, and Account pages on the Accounts Settings page in the Customer Portal.

Our team is investigating the issue; more details will be shared in the next update.

Latest Infobip outages

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