Global (Europe) - SMS Traffic Resent Issue

The issue has been successfully resolved.

Start time (UTC): 16 October 2025 07:35
End time (UTC): 16 October 2025 14:42

Impact: During the incident period, you may have noticed non-valid SMS traffic appearing in various analytics dashboards. This data has now been removed to reflect accurate reporting.

Our engineering team is continuing to work on a fix of the issue. More details will be provided in the next update.

Our engineering team has identified the issue - a bulk of previously unsuccessful SMS traffic currently appears as distinct resent messages with incorrect sender IDs. Due to this discrepancy, affected messages will be present in various Analytics until the issue is resolved.

This incident affects a specific bulk of traffic and has no effect on the SMS services otherwise. Additionally, note that the incident has not caused any additional billing.

We are currently working on a fix and will keep you posted.

We are currently experiencing SMS Service degradation over Global (Europe) data center. The scope of the issue is currently being investigated, however, you might notice that some of the traffic is being resent. More information will follow in the next update.