Multiple Locations - Viber Service degradation

This incident has been resolved.

Start time (UTC): 20 October 2025 07:25
End time (UTC): 21 October 2025 04:05

Impact: During the incident period, you may experience delay or undelivered traffic, and in some cases, traffic that appears as expired but reaches the handsets.

We are continuing to monitor for any further issues.

We are seeing major improvement on Viber services, with traffic and delivery reports starting to normalize. Our engineering team will monitor the situation to ensure no further issues arise.

Our engineering team is monitor the situation working on a fix with external provider. You may experience undelivered traffic, and in some cases, traffic that appears as expired but reaches the handsets. Viber Bots are functional in the majority of cases.

Our engineering team is monitor the situation and collaborating with the external provider to reach a resolution on a fix for this issue. We will keep you posted with any new updates.

We are continuing to monitor the situation and collaborating with the external provider to reach a resolution on a fix for this issue. We will keep you posted with any new updates.

Our dedicated engineering teams are still actively working on a fix with the external provider.

Viber traffic submitted since approximately 07:27 UTC is experiencing processing issues, with the majority of it remaining held on the Infobip platform due to externally originating issues. As such, the affected traffic is susceptible to delivery delays or message expiry errors depending on the validity period settings. We are continuing to investigate the issue and will keep you posted with further updates.

We are currently experiencing general issues affecting the Viber service across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.