Outage in Infobip

Multiple Locations - WhatsApp Template Service Degradation

Resolved Minor
November 10, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing a service degradation affecting WhatsApp templates services in the Global (Europe) datacenter, which caused issues when checking WhatsApp Templates. Our engineering team has identified the issue and implemented a fix. We are currently monitoring the impact of the fix and will provide updates accordingly.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/10/2025 05:02PM

We experienced a service degradation affecting WhatsApp templates services over multiple datacenters, which caused issues when creating WhatsApp Templates.

Start time (UTC): 10-11-2025 13:40
End time (UTC): 10-11-2025 15:33

Impact: During this period, you may have experienced errors while trying to register a template over our portal.

We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.

MONITORING about 1 month ago - at 11/10/2025 04:13PM

We are currently experiencing a service degradation affecting WhatsApp templates services in the Global (Europe) datacenter, which caused issues when checking WhatsApp Templates.

Our engineering team has identified the issue and implemented a fix. We are currently monitoring the impact of the fix and will provide updates accordingly.

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