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Outage in Infobip

Global (Europe) - Delays in processing SEEN delivery reports

Resolved Minor
August 28, 2026 - Started 16 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels. Clients may experience delays in receiving seen reports for affected channels. Outbound message delivery continues to function normally. Our engineers are actively investigating the issue and working to identify the root cause.

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 08/28/2026 12:45PM

The incident has been resolved.

Start time (UTC): 28-08-2026 10:01
End time (UTC): 28-08-2026 11:28
Impact: Delay in receiving SEEN delivery reports for affected channels

IDENTIFIED 16 days ago - at 08/28/2026 12:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED 16 days ago - at 08/28/2026 11:57AM

We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels.

Clients may experience delays in receiving seen reports for affected channels. Outbound message delivery continues to function normally.

Our engineers are actively investigating the issue and working to identify the root cause.

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