Outage in Instaclustr

Service Disruptions for APIs

Resolved Major
July 09, 2025 - Started 3 months ago - Lasted 36 minutes
Official incident page

Incident Report

We are currently investigating elevated error rates affecting our Cluster Management API, Monitoring API and Prometheus API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Components affected
Instaclustr Monitoring API Instaclustr Provisioning API

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/09/2025 03:09AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 07/09/2025 02:41AM

We have identified the issue causing elevated error rates. We're currently investigating a fix for this issue.

INVESTIGATING 3 months ago - at 07/09/2025 02:35AM

We are currently investigating elevated error rates affecting our Cluster Management API, Monitoring API and Prometheus API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

Existing customer clusters are unaffected.

We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Latest Instaclustr outages

Kafka Cluster Certificate Download Disruption - 10 days ago
Issues with the Instaclustr Terraform provider - about 1 month ago
Service Disruptions for Management Console and APIs - about 1 month ago
Postgres application logs not displayed in Console - about 2 months ago
Azure Intermittent Provisioning Issues - 3 months ago

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