Outage in Instaclustr

Service Disruptions for Management Console and APIs

Resolved Major
September 15, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating elevated error rates affecting our Management Console and Cluster Management API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Components affected
Instaclustr Management Console Instaclustr Provisioning API

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/15/2025 09:46AM

This incident has been resolved.

MONITORING 3 months ago - at 09/15/2025 09:23AM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 09/15/2025 09:19AM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 09/15/2025 09:13AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 09/15/2025 09:02AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 09/15/2025 08:41AM

We are currently investigating elevated error rates affecting our Management Console and Cluster Management API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

Existing customer clusters are unaffected.

We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

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