Outage in Instaclustr

Service Disruptions for Management Console and APIs

Resolved Major
September 15, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating elevated error rates affecting our Management Console and Cluster Management API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Components affected
Instaclustr Management Console Instaclustr Provisioning API

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/15/2025 09:46AM

This incident has been resolved.

MONITORING about 1 month ago - at 09/15/2025 09:23AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 09/15/2025 09:19AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 09/15/2025 09:13AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/15/2025 09:02AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 09/15/2025 08:41AM

We are currently investigating elevated error rates affecting our Management Console and Cluster Management API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

Existing customer clusters are unaffected.

We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Latest Instaclustr outages

Kafka Cluster Certificate Download Disruption - 10 days ago
Issues with the Instaclustr Terraform provider - about 1 month ago
Postgres application logs not displayed in Console - about 2 months ago
Azure Intermittent Provisioning Issues - 3 months ago
Service Disruptions for APIs - 3 months ago

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