Intercom EU Outage History

Intercom EU's Fin service experienced difficulties for 1.6 hours, causing disruptions to the AI assistant functionality. The team identified the root cause and implemented a fix within approximately 30 minutes of investigation. The service was restored and monitored for stability to ensure full recovery.

Intercom EU experienced email forwarding difficulties in the Inbox feature that affected customers across all regions for 13.3 hours. A subset of customers encountered intermittent delays when emails were being forwarded through the Intercom Inbox system. The incident was classified as minor and the team actively investigated the issue throughout the duration.

Intercom's European hosting region experienced two brief waves of errors affecting the Inbox and other features, occurring between 16:35-16:36 UTC and 16:38-16:39 UTC. The incident lasted approximately 17 minutes total, with the cause identified by the engineering team. Service has been restored to normal operation.

Intercom EU experienced delayed reporting data in their EU hosting region for 4.4 hours. The incident was classified as minor and affected users' ability to access up-to-date reports. The service was expected to recover by 17:00 UTC with data being restored.

Intercom's Inbox service in the European hosting region experienced major difficulties for 2 hours, with users encountering timeout errors and heavy load messages when trying to access the platform. The service became inaccessible to users who received error messages stating the website was under heavy load with too many concurrent users. The inbox was restored and became accessible again at 16:07 UTC after investigation and resolution by the Intercom team.

Intercom EU experienced slowness and errors with inbox translations in the European hosting region for 1.2 hours. The service team investigated the translation functionality issues that were affecting users' ability to properly translate messages in their inboxes. The incident was classified as minor and has since been resolved.

Intercom EU experienced a 2.7-hour incident where attachment uploads failed for customers using the Android SDK. The team identified the root cause and released Android SDK version 17.4.7 as a mitigation for customers able to upgrade. A separate solution was being developed for customers unable to upgrade to the new SDK version.

Intercom EU experienced issues with Workflows and Reports that access Conversation Attributes, preventing these features from loading properly. The impact was later narrowed down to specific Custom Reports. The team identified the root cause and implemented a fix after 1.2 hours.