Invoca Outage History

An AWS US-East-1 regional outage occurred over a 50-hour period, but all Invoca services remained fully operational and unaffected throughout the incident. Invoca's team actively monitored the AWS situation while maintaining normal service functionality. The incident was resolved when AWS recovered and Invoca resumed standard traffic routing in the region.

Invoca experienced a major incident affecting a large portion of inbound calls starting at 11:08 AM PST. The engineering team identified the root cause and implemented a fix, with the issue mitigated by 11:41 AM PST. Calls resumed routing normally with continued monitoring by the engineering team.

The Invoca platform experienced increased latency issues affecting user interface access for 1.7 hours. Call processing and core platform features remained fully operational throughout the incident. The latency issue was resolved after monitoring confirmed normal loading times were restored.

An issue prevented some users from accessing the Invoca Customer Support Portal, affecting user logins. The problem was resolved after 30 minutes, restoring full access to the support portal.