Outage in IRISTEL

Connectivity - West coast Canada

Resolved Major
October 10, 2024 - Started 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Dear Iristel Customers, Unfortunately, we are facing a partial connectivity challenge in West coast Canada. The connectivity challenge impacts all services that rely on West coast infrastructure including audio/media delivery, inbound call routing and outbound call completion. Currently, Iristel Infrastructure team is working on this issue. More information to follow shortly. Sincerely, Iristel NOC.
Components affected
IRISTEL NEW BRUNSWICK IRISTEL NOVA SCOTIA IRISTEL QUEBEC IRISTEL BRITISH COLUMBIA IRISTEL ALBERTA
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/11/2024 02:04AM

Dear Iristel Customers,

We are now closing this incident as the network has been stable and issue has been resolved. If you continue to face challenges, please reach out to our support team.


Sincerely,
Iristel NOC

MONITORING 2 months ago - at 10/10/2024 10:14PM

Dear Iristel Customers,

We have been informed that the trouble was cleared.
Resolution time is approximately 18:08 EST.

If you continue to face challenges in this region, please reach out to our support teams.
We thank you for your patience.

Sincerely,
Iristel NOC

INVESTIGATING 2 months ago - at 10/10/2024 09:11PM

Dear Iristel Customers,

We continue to face challenges on our west coast infrastructure. Efforts are on-going to restore services.

Unfortunately, we don't have an ETR yet.

Sincerely,
Iristel NOC

INVESTIGATING 2 months ago - at 10/10/2024 07:24PM

Dear Iristel Customers,

Unfortunately, we are facing a partial connectivity challenge in West coast Canada. The connectivity challenge impacts all services that rely on West coast infrastructure including audio/media delivery, inbound call routing and outbound call completion.

Currently, Iristel Infrastructure team is working on this issue. More information to follow shortly.

Sincerely,
Iristel NOC.

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