Outage in Ironclad

PDF to docx conversion issues in Ironclad Editor and Jurist

Resolved Minor

March 03, 2026 - Started 3 days ago - Lasted 4 minutes
Official incident page

Incident Report

Summary AI Generated

Ironclad experienced a PDF-to-DOCX conversion issue that caused errors in Ironclad Editor and Jurist, affecting the Workflows component. As a precautionary measure, PDF editing and PDF-based compare features were temporarily disabled. The incident was resolved within 4 minutes.

We are currently investigating an issue affecting PDF-to-DOCX conversion in Ironclad that is resulting in errors in Ironclad Editor and Jurist. Our team is actively working to identify and resolve the problem. As a precaution, we have temporarily disabled PDF editing and PDF-based compare in Ironclad until this issue is resolved.

Components affected

Ironclad Workflows

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Latest Updates ( sorted recent to last )

INVESTIGATING 3 days ago - at 03/03/2026 07:35PM

We are currently investigating an issue affecting PDF-to-DOCX conversion in Ironclad that is resulting in errors in Ironclad Editor and Jurist. Our team is actively working to identify and resolve the problem.

As a precaution, we have temporarily disabled PDF editing and PDF-based compare in Ironclad until this issue is resolved.

Latest Ironclad outages

PDF -> docx conversion errors impacting Editor and Jurist - 3 days ago

Site performance problems - 23 days ago

Latency Issues Affecting Workflows and Dashboard - about 1 month ago

Latency issues on Production/NA1 - about 2 months ago

Platform Latency - about 2 months ago

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