Outage in IT Glue

Datto SaaS Protection - Service disruption for customers hosted on pod 'cae1-saas-p1'

Resolved Major

April 30, 2026 - Started 14 days ago - Lasted about 17 hours
Official incident page

Incident Report

Summary AI Generated

Customers hosted on pod 'cae1-saas-p1' experienced a major disruption to their Datto SaaS Protection services, affecting backup operations and success rates. The R&D team performed maintenance and implemented a fix to resolve the underlying issue with the pod. The incident lasted 16.9 hours before backup success rates returned to normal and the service was fully restored.

We are aware of a problem where customers hosted on pod 'cae1-saas-p1' are experiencing a disruption to their SaaS Protection services. Our R&D team is performing maintenance on pod 'cae1-saas-p1' to resolve an issue that was identified. The estimated down time is up to 8 hours. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 05/01/2026 03:24PM

This incident has been resolved.

MONITORING 14 days ago - at 05/01/2026 12:36PM

Backup success rates on the pod have returned to normal and remain stable. Our R&D team is continuing to monitor.

MONITORING 14 days ago - at 05/01/2026 06:32AM

Backup success rates have improved since a fix has been implemented. Our R&D continues to monitor the health of the pod until expected levels are reached.

MONITORING 14 days ago - at 05/01/2026 05:17AM

Our R&D team has implemented a fix to address the issue impacting the pod. We are actively monitoring the node for any other issues.

IDENTIFIED 14 days ago - at 04/30/2026 10:31PM

We are aware of a problem where customers hosted on pod 'cae1-saas-p1' are experiencing a disruption to their SaaS Protection services.

Our R&D team is performing maintenance on pod 'cae1-saas-p1' to resolve an issue that was identified. The estimated down time is up to 8 hours.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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