Outage in IT Glue

Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'

Resolved Minor

May 05, 2026 - Started 10 days ago - Lasted 3 days
Official incident page

Incident Report

Summary AI Generated

Datto SaaS Protection customers on pod 'des1-saas-p0' experienced degraded backup performance for SharePoint and Teams services over a 69.6-hour period. The Kaseya R&D team implemented changes to address the performance issues and monitored backup success rate metrics as they gradually returned to normal. The incident was fully resolved after backup performance was restored to expected levels.

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 05/08/2026 12:32PM

This incident has been resolved.

MONITORING 8 days ago - at 05/07/2026 12:29PM

Backup success rate metrics for SharePoint/Teams services have returned to normal. Our R&D team is continuing to monitor.

MONITORING 9 days ago - at 05/06/2026 01:21PM

We are seeing improvement in backup success rate metrics for SharePoint/Teams services on 'des1-saas-p0'. Our R&D team is working to implement additional changes to address the issue further and is continuing to monitor.

MONITORING 10 days ago - at 05/05/2026 07:55PM

Our R&D team has implemented changes on pod 'des1-saas-p0' to address the backup performance degradation and they are monitoring the results.

IDENTIFIED 10 days ago - at 05/05/2026 02:57PM

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance.

The Kaseya R&D Team has identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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