Outage in IT Glue

Datto SaaS Protection - Service disruption for customers hosted on pod 'usw3-saas-p0'

Resolved Major

May 11, 2026 - Started 4 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Customers hosted on pod 'usw3-saas-p0' experienced a major disruption to Datto SaaS Protection Backup and Recovery services for 44.6 hours. The Kaseya R&D team identified and resolved multiple issues affecting the service, with backup success rates returning to normal levels. The incident was fully resolved after continuous monitoring confirmed stable service operation.

We are aware of a problem where customers hosted on pod 'usw3-saas-p0' are experiencing a disruption to Backup and Recovery services for Datto SaaS Protection. The Kaseya R&D Team is actively Investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 05/13/2026 02:14PM

This incident has been resolved.

MONITORING 3 days ago - at 05/12/2026 08:30PM

Backup success rates on pod 'usw3-saas-p0' remain stable at normal levels. Our R&D team is continuing to monitor.

MONITORING 3 days ago - at 05/11/2026 10:46PM

Our R&D team has resolved the issue and Backup and Recovery services are functioning normally again for customers on pod 'usw3-saas-p0'. We are continuing to monitor.

IDENTIFIED 3 days ago - at 05/11/2026 10:11PM

Our R&D team has identified another issue affecting Backup and Recovery services for customers hosted on pod 'usw3-saas-p0' and are actively working to address it.

MONITORING 4 days ago - at 05/11/2026 06:50PM

Our R&D team has implemented a fix to resolve the Backup and Recovery issues affecting customers on pod 'usw3-saas-p0' and are actively monitoring for any other issues.

INVESTIGATING 4 days ago - at 05/11/2026 05:39PM

We are aware of a problem where customers hosted on pod 'usw3-saas-p0' are experiencing a disruption to Backup and Recovery services for Datto SaaS Protection.

The Kaseya R&D Team is actively Investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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