Outage in IT Glue

Datto Workplace / Datto File Protection - US Cells - SSO login is currently unavailable for users based in the United States

Resolved Minor

May 08, 2026 - Started 7 days ago - Lasted 3 days
Official incident page

Incident Report

Summary AI Generated

A subset of US-based Datto Workplace and Datto File Protection users experienced SSO login failures through the portal for 68.6 hours, while agent login and full service access remained functional. Users could work around the issue by specifying their regional URL when logging in directly (us.workplace.datto.com). The incident was resolved after Kaseya's R&D team implemented a fix and monitored the results.

We are aware of a problem where a subset of US Datto Workplace and Datto File Protection users cannot login via Portal SSO. Agent login access remains unaffected, and users continue to have full access. The Kaseya R&D Team is investigating the issue and working towards a resolution. Workaround: Please ensure your local region is specified when utilizing direct login: EX: eu.workplace.datto.com EX: us.workplace.datto.com If assistance is needed, our Technical Support team can assist. Note: Users for most cells can login directly to Datto Workplace and Datto File Protection. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 05/11/2026 12:47PM

This incident has been resolved.

MONITORING 7 days ago - at 05/08/2026 07:28PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 days ago - at 05/08/2026 04:12PM

We are aware of a problem where a subset of US Datto Workplace and Datto File Protection users cannot login via Portal SSO. Agent login access remains unaffected, and users continue to have full access.

The Kaseya R&D Team is investigating the issue and working towards a resolution.

Workaround:
Please ensure your local region is specified when utilizing direct login:
EX: eu.workplace.datto.com
EX: us.workplace.datto.com
If assistance is needed, our Technical Support team can assist.

Note: Users for most cells can login directly to Datto Workplace and Datto File Protection.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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