Outage in IT Glue

SaaS Alerts Microsoft Manage Service Interruption

Resolved Major

May 11, 2026 - Started 4 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

The SaaS Alerts Microsoft Manage Integration experienced a major service interruption lasting 56.2 hours due to an unstable Microsoft endpoint that was intermittently throwing errors. The team implemented retry functionality and cleared all errors to stabilize the affected Microsoft connections. The incident was resolved once the Microsoft endpoint returned to normal performance.

We are aware of the ongoing service interruption issue in SaaS Alerts Microsoft Manage Integration. Our team is investigating the issue and working towards a resolution.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 05/13/2026 01:51PM

We have observed that the Microsoft endpoint is performing as expected. This incident is now closed.

MONITORING 4 days ago - at 05/11/2026 06:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 days ago - at 05/11/2026 03:12PM

The issue has been identified. One of the endpoints from Microsoft is responding properly sometimes and others is throwing an error. We have implemented retry functionality for that endpoint and are clearing all errors. We will continue to work on this until all impacted Microsoft connections are stable.

INVESTIGATING 4 days ago - at 05/11/2026 02:39PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 05/11/2026 10:30AM

Kaseya R&D team is continuing to investigate the issue and working towards a resolution.

INVESTIGATING 4 days ago - at 05/11/2026 07:01AM

Kaseya R&D team is continuing to investigate the issue and working towards a resolution.

INVESTIGATING 4 days ago - at 05/11/2026 05:42AM

We are aware of the ongoing service interruption issue in SaaS Alerts Microsoft Manage Integration. Our team is investigating the issue and working towards a resolution.

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