Outage in IT Glue
Datto Workplace AU5 - Agents are unable to connect and sync data; files cannot be created and/or saved in Workplace Online
Resolved MajorIncident Report
Summary AI Generated
Datto Workplace AU5 experienced a major outage lasting 28.3 hours where agents could not connect or sync data, and users encountered failures when creating, opening, or saving files through the online platform and integrations with Google Docs and Microsoft 365. The incident affected partners on the AU5 cell who saw server errors in Workplace Agent and 404 errors when attempting to create new files online. A fix was implemented and monitored before the incident was fully resolved.
We are currently investigating an issue impacting partners on AU5 cell, where agent connections and file syncs are failing.
Affected partners may see server errors in the Workplace Agent with both versions.
Creating files in Workplace Online may fail with a 404 error.
Opening existing files with the Google Docs integration may fail with an error.
Saving changes to existing files through the Microsoft 365 integragration may silently fails.
Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/06/2026 12:45PM
This incident has been resolved.
MONITORING
10 days ago - at 05/05/2026 01:50PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
10 days ago - at 05/05/2026 11:14AM
The R&D and Infrastructure teams are continuing to investigate the cause of the issue.
INVESTIGATING
10 days ago - at 05/05/2026 08:27AM
We are currently investigating an issue impacting partners on AU5 cell, where agent connections and file syncs are failing.
Affected partners may see server errors in the Workplace Agent with both versions.
Creating files in Workplace Online may fail with a 404 error.
Opening existing files with the Google Docs integration may fail with an error.
Saving changes to existing files through the Microsoft 365 integragration may silently fails.
Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/
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