Outage in IT Glue
Datto SaaS Protection - Service disruption for customers hosted on node 'Gbe2-saas-p0-app-2'
Resolved MajorIncident Report
Summary AI Generated
Customers hosted on node 'gbe2-bfyii-327' experienced a 24.5-hour service disruption where they could not access the Datto SaaS Protection platform, though backup operations continued to function normally. The Kaseya R&D team implemented fixes and monitored the system before fully resolving the incident.
We are aware of a problem where customers hosted on node 'gbe2-bfyii-327' are experiencing a disruption to their SaaS Protection services. Backups are still operational, but the platform is unable to be accessed.
The Kaseya R&D Team is investigating the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 05/05/2026 12:19PM
This incident has been resolved.
MONITORING
11 days ago - at 05/04/2026 01:07PM
The Kaseya R&D team has implemented changes to help address the issue and are monitoring the results closely.
INVESTIGATING
11 days ago - at 05/04/2026 11:52AM
We are aware of a problem where customers hosted on node 'gbe2-bfyii-327' are experiencing a disruption to their SaaS Protection services. Backups are still operational, but the platform is unable to be accessed.
The Kaseya R&D Team is investigating the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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