Outage in Jira Service Management

Site loading errors for some customers

Resolved Minor
August 27, 2024 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We've identified the root cause and resolved it. We're currently monitoring the environment.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/27/2024 07:50AM

Between 01:00 UTC and 02:00 UTC, some customers experienced issues with site loading for Jira Service Management and Jira. The root cause was related to an RDS saturation. We have deployed a fix to mitigate the issue and verified that the services have recovered. The conditions that caused the bug have been addressed. The issue has been resolved, and the service is operating normally.

MONITORING 5 months ago - at 08/27/2024 03:57AM

We've identified the root cause and resolved it. We're currently monitoring the environment.

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