Outage in Jira Service Management

Smart values not replaced in Automation rules with Send web request action

Resolved Major
December 23, 2024 - Started 11 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating reports of intermittent errors for some Confluence, Jira Service Management, and Jira Cloud customers. We will provide more details once we identify the root cause.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 12/23/2024 04:27PM

Between 11:28:00 UTC on 22/Dec/24 to 16:41:00 UTC on 23/Dec/24, we experienced a problem when running Automation rules for Confluence, Jira Service Management, and Jira that prevented rules that contained a Send Web Request action with Smart Values from completing successfully. The issue has been resolved and the service is operating normally.

INVESTIGATING 11 days ago - at 12/23/2024 02:22PM

We are investigating reports of intermittent errors for some Confluence, Jira Service Management, and Jira Cloud customers. We will provide more details once we identify the root cause.

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