Microsoft API Failure Impacting Jira and JSM Email Processing

We are pleased to inform you that the recent issues affecting email processing for Microsoft accounts, which impacted our Jira and JSM Cloud customers, have been successfully resolved.

This resolution follows Microsoft’s reversion of the changes that initially caused the disruption. We appreciate your patience and understanding as we worked closely with Microsoft to address this matter promptly.

Microsoft has identified the root cause of the API failures and provided an update that they are working on a solution. We are now monitoring this closely.

We are investigating an issue with email processing that is impacting some Jira and JSM Cloud customers. Multiple Microsoft APIs are failing, which is causing emails not to be marked as read and creating duplicate tickets, comments, and customer notifications for email requests in JSM, as well as internal notifications in Jira. The impact started at 7:00 UTC. This is a widespread issue on Microsoft's end, and we are currently awaiting their resolution