Outage in Jira Service Management

Some customers are experiencing an issue viewing Team field in Jira

Resolved Major
March 19, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating reports of customers being unable to see and assign teams from the team field dropdown for some Jira Work Management, Jira Service Management, and Jira customers. We will provide more details once we identify the root cause.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/19/2025 10:58PM

On 20 March 2025, between 14:18 UTC and 22:43 UTC, some customers were not able to use the Team field to search and assign teams in Jira Work Management, Jira Service Management, and Jira. The issue has been resolved, and the service is operating normally.

INVESTIGATING about 1 month ago - at 03/19/2025 10:06PM

We are investigating reports of customers being unable to see and assign teams from the team field dropdown for some Jira Work Management, Jira Service Management, and Jira customers. We will provide more details once we identify the root cause.

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