Outage in Jira Service Management
Jira - Work Item transition failures
Resolved MinorIncident Report
Summary AI Generated
**Jira Service Management – Work Item Transition Failures** On September 1, 2026, between 04:22 and 10:59 UTC (~1.6 hours), some Jira users experienced disruptions with Work Item transitions, affecting multiple components including Jira Service Management, Opsgenie Alert and Incident Flow, Automation for Jira, and Authentication. The root cause was identified and a fix was applied, with recovery signs observed before full resolution. The service has since been fully restored and is operating normally for all customers.
We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.
We will provide the next update in the next 1 hour, or sooner if there is a material update.
Components affected
Jira Service Management Opsgenie Incident Flow Jira Service Management Opsgenie Incident Flow Jira Service Management Opsgenie Alert Flow Jira Service Management Email Requests Jira Service Management Authentication and User Management Jira Service Management Purchasing & Licensing Jira Service Management Automation for Jira Jira Service Management Signup Jira Service Management Jira Service Mangement Web Jira Service Management Service Portal Jira Service Management Opsgenie Alert FlowTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/01/2026 11:44AM
On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions.
The issue has now been resolved and the service is operating normally for all the customers.
MONITORING
4 days ago - at 09/01/2026 10:11AM
We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.
We will provide the next update in the next 1 hour, or sooner if there is a material update.
Latest Jira Service Management outages
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