Outage in Jira Service Management

Some users are unable to send emails from Jira

Resolved Major
November 15, 2025 - Started 3 days ago - Lasted 2 days
Official incident page

Incident Report

We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users. In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery. We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
Components affected
Jira Service Management Email Requests Jira Service Management Signup Jira Service Management Automation for Jira Jira Service Management Opsgenie Alert Flow Jira Service Management Authentication and User Management Jira Service Management Purchasing & Licensing Jira Service Management Opsgenie Incident Flow Jira Service Management Jira Service Mangement Web Jira Service Management Service Portal Jira Service Management Opsgenie Incident Flow Jira Service Management Opsgenie Alert Flow

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Latest Updates ( sorted recent to last )
RESOLVED about 19 hours ago - at 11/17/2025 11:50AM

The issue has been resolved. All systems are healthy and fully operational, with no further problems observed in sending emails from Jira.

MONITORING 2 days ago - at 11/15/2025 09:36PM

We were experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This affected authentication for some users.

After scaling our internal services, we have observed a reduction in timeout errors with reliability metrics returning to normal.

We apologize for any inconvenience this may have caused.

IDENTIFIED 2 days ago - at 11/15/2025 09:36PM

We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.

IDENTIFIED 3 days ago - at 11/15/2025 04:29PM

We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.

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