Outage in Jira Software

Error HTTP 403, 401 when accessing Jira/Confluence

Resolved Minor
April 12, 2023 - Started over 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

We are investigating an issue related to errors while trying to access instances and application slowness during usage that are impacting some Confluence, Jira Work Management, Jira Software and Jira Service Management cloud customers. We will provide more details once we identify the root cause.
Components affected
Jira Software Purchasing & Licensing Jira Software Signup Jira Software Automation for Jira Jira Software Viewing content Jira Software Create and edit Jira Software Authentication and User Management Jira Software Search Jira Software Notifications Jira Software Administration Jira Software Marketplace Jira Software Mobile

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/13/2023 09:14AM

Between 2023/04/12 11:00 UTC to 2023/04/13 03:00 UTC, user were experiencing intermittent HTTP 403, 401 errors when accessing Confluence, Jira Work Management, Jira Service Management, and Jira Software customers. The issue has been resolved and the service is operating normally.

MONITORING over 2 years ago - at 04/13/2023 01:24AM

We have identified the root cause of the HTTP 403, 401 errors when accessing Jira/Confluence and have mitigated the problem. We are now monitoring closely.

INVESTIGATING over 2 years ago - at 04/13/2023 01:06AM

We are investigating an issue related to errors while trying to access instances and application slowness during usage that are impacting some Confluence, Jira Work Management, Jira Software and Jira Service Management cloud customers. We will provide more details once we identify the root cause.

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