Outage in Jira Software

Users unable to open their Jira cloud products

Resolved Major

June 24, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.

Components affected

Jira Software Purchasing & Licensing Jira Software Signup Jira Software Automation for Jira Jira Software Viewing content Jira Software Create and edit Jira Software Authentication and User Management Jira Software Search Jira Software Notifications Jira Software Administration Jira Software Marketplace Jira Software Mobile

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/24/2025 01:36PM

The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service scaling problem, has been resolved, and the incident is now closed.

INVESTIGATING 10 months ago - at 06/24/2025 12:03PM

We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.

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