Outage in Jira Software

Unable to rank issues by drag and drop in backlog

Resolved Major

May 29, 2023 - Started almost 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating an issue with drag and drop to rank issues in backlog view that is impacting some Jira Software Cloud customers. We will provide more details within the next hour.

Components affected

Jira Software Create and edit Jira Software Viewing content

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/29/2023 05:59AM

Between 26/May/23 02:27 UTC to 29/May/23 04:58 UTC, we experienced an issue with drag and drop to rank issues in backlog view for Jira Software Cloud. The issue has been resolved and the service is operating normally.

IDENTIFIED almost 3 years ago - at 05/29/2023 04:29AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 05/29/2023 04:28AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 05/29/2023 02:14AM

We continue to work on resolving the drag and drop to rank issues in the backlog for Jira Software Cloud. We have identified the root cause and expect recovery shortly.

INVESTIGATING almost 3 years ago - at 05/29/2023 01:26AM

We are investigating an issue with drag and drop to rank issues in backlog view that is impacting some Jira Software Cloud customers. We will provide more details within the next hour.

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