Outage in Jira Software

Customers may experience delays or failures receiving emails

Resolved Major
June 04, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass, and Loom Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
Components affected
Jira Software Notifications

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/04/2025 05:59PM

Between 2025-06-04 14:11 UTC to 17:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass, and Loom. The issue has been resolved and the service is operating normally.

INVESTIGATING 5 months ago - at 06/04/2025 05:17PM

We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass, and Loom Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.

Latest Jira Software outages

Unable to perform UI Operations - 3 days ago
Error message in Jira when working on issues. Error code Hash 4G7N40 - 15 days ago
Degraded performance to multiple Atlassian experiences - 26 days ago
Xray Testing board fails to load - about 1 month ago
Duplicate issues being created in Jira Service Management and Jira - about 1 month ago

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