Outage in Jira Software

Users receiving 'something went wrong' or 'Hash MHHY91' Error messages when using Apps

Major
September 04, 2025 - Started 3 days ago
Official incident page

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Outage Details

We are aware of some users currently receiving error messages such as 'something went wrong' or 'Hash MHHY91' when attempting to access 3rd party Apps. Our team is investigating with urgency and we will provide an update as soon as possible.
Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 09/04/2025 03:11PM

We have implemented a mitigation for the issue affecting access to 3rd party Apps. At this time, services are operating as expected and we are closely monitoring the situation to ensure continued stability. We will provide further updates if there are any changes.

IDENTIFIED 3 days ago - at 09/04/2025 07:45AM

We have identified the issue that might happen after multiple page refreshes. A temporary workaround for users is to avoid performing a full page refresh; instead, try switching between different tabs within the interface to reload third-party applications. Our team is actively working on fixing this issue and will provide updates as soon as more information becomes available.

INVESTIGATING 3 days ago - at 09/04/2025 05:02AM

Our team is continuing to investigate this issue. We will provide further updates when available.

INVESTIGATING 3 days ago - at 09/04/2025 12:53AM

We are aware of some users currently receiving error messages such as 'something went wrong' or 'Hash MHHY91' when attempting to access 3rd party Apps. Our team is investigating with urgency and we will provide an update as soon as possible.

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