Outage in Jira Software

Atlassian Cloud Services impacted

Major
October 20, 2025 - Started about 11 hours ago
Official incident page

Incident Report

We have noticed that Atlassian Cloud services are impacted and our teams are actively investigating the same. We shall keep you informed of the progress every hour.

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Latest Updates ( sorted recent to last )
MONITORING 10 minutes ago - at 10/20/2025 06:38PM

There have been no changes since our last update. We will provide our next updated by 9:00PM UTC or sooner as new information becomes available.

We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.

IDENTIFIED about 1 hour ago - at 10/20/2025 05:43PM

We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

IDENTIFIED about 1 hour ago - at 10/20/2025 05:27PM

Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

IDENTIFIED about 2 hours ago - at 10/20/2025 04:36PM

Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue.

IDENTIFIED about 2 hours ago - at 10/20/2025 04:35PM

Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue.

IDENTIFIED about 3 hours ago - at 10/20/2025 03:21PM

Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

IDENTIFIED about 3 hours ago - at 10/20/2025 03:20PM

Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

IDENTIFIED about 5 hours ago - at 10/20/2025 02:03PM

We understand your pain and mitigating or fixing this issue is of utmost importance. Our public cloud provider is actively working to mitigate this issue on priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates every hour or sooner.

IDENTIFIED about 5 hours ago - at 10/20/2025 01:58PM

Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner.

IDENTIFIED about 5 hours ago - at 10/20/2025 01:56PM

Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner.

IDENTIFIED about 6 hours ago - at 10/20/2025 01:07PM

Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner.

IDENTIFIED about 7 hours ago - at 10/20/2025 12:06PM

Atlassian team is actively engaged and continues to work with our public cloud provider to mitigate this issue at the earliest. We are starting to see partial operations succeed. We appreciate your patience. We shall continue to share updates every hour, if not sooner.

IDENTIFIED about 8 hours ago - at 10/20/2025 11:07AM

We continue to work with our public cloud provider towards mitigating the issue at the earliest. We appreciate your patience. We shall continue to share updates every hour, if not sooner.

IDENTIFIED about 9 hours ago - at 10/20/2025 09:58AM

We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience.
We shall continue to share updates every hour, if not sooner.

INVESTIGATING about 9 hours ago - at 10/20/2025 09:24AM

We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment.
We shall continue to share updates every hour, if not sooner.

INVESTIGATING about 9 hours ago - at 10/20/2025 09:23AM

We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment.
We shall continue to share updates every hour, if not sooner.

INVESTIGATING about 10 hours ago - at 10/20/2025 08:24AM

Atlassian Cloud services are impacted and we are aware that our customers might not be able to create support tickets. Our teams are actively investigating the same.
We shall keep you informed of the progress every hour.

INVESTIGATING about 11 hours ago - at 10/20/2025 07:56AM

We have noticed that Atlassian Cloud services are impacted and our teams are actively investigating the same.
We shall keep you informed of the progress every hour.

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