Outage in Jira Software

Some users are unable to send emails from Jira

Major
November 15, 2025 - Started 1 day ago
Official incident page

Incident Report

We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users. In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery. We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
Components affected
Jira Software Notifications Jira Software Viewing content Jira Software Create and edit Jira Software Authentication and User Management Jira Software Marketplace Jira Software Search Jira Software Administration Jira Software Mobile Jira Software Purchasing & Licensing Jira Software Signup Jira Software Automation for Jira

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Latest Updates ( sorted recent to last )
MONITORING about 20 hours ago - at 11/15/2025 09:36PM

We were experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This affected authentication for some users.

After scaling our internal services, we have observed a reduction in timeout errors with reliability metrics returning to normal.

We apologize for any inconvenience this may have caused.

IDENTIFIED about 20 hours ago - at 11/15/2025 09:36PM

We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.

IDENTIFIED 1 day ago - at 11/15/2025 04:29PM

We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.

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