Customers are receiving message NO SUCH TRACK intermittently when opening Jira issues

On November 18, 2025, some Jira users may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.

Impact

Users of Jira and Jira Service Management are facing intermittent issues when attempting to open Jira issues. They encounter an error message stating No such track. This issue randomly affects the user ability to utilize Jira functionalities.

Current Status

We are seeing some recoveries at the moment. We are actively monitoring to check for re-occurrences. We are also working on establishing a detailed root cause for the incident.

Next Steps

Further updates will be communicated in 60 minutes.

We are aware that customers are receiving message NO SUCH TRACK intermittently when opening Jira issues. Our team is investigating this issue and we will share next update in 60 mins if not sooner.