Outage in Jira Software
Customers are receiving message NO SUCH TRACK intermittently when opening Jira issues
Resolved MajorIncident Report
We are aware that customers are receiving message NO SUCH TRACK intermittently when opening Jira issues. Our team is investigating this issue and we will share next update in 60 mins if not sooner.
Components affected
Jira Software Viewing content Jira Software Create and edit Jira Software Authentication and User Management Jira Software Search Jira Software Notifications Jira Software Administration Jira Software Marketplace Jira Software Mobile Jira Software Purchasing & Licensing Jira Software Signup Jira Software Automation for JiraNeed to monitor Jira Software outages?
- Monitor all your external dependencies in one place
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- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 11/18/2025 05:29PM
On November 18, 2025, some Jira users may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
2 months ago - at 11/18/2025 03:23PM
Impact
Users of Jira and Jira Service Management are facing intermittent issues when attempting to open Jira issues. They encounter an error message stating No such track. This issue randomly affects the user ability to utilize Jira functionalities.
Current Status
We are seeing some recoveries at the moment. We are actively monitoring to check for re-occurrences. We are also working on establishing a detailed root cause for the incident.
Next Steps
Further updates will be communicated in 60 minutes.
INVESTIGATING
2 months ago - at 11/18/2025 02:43PM
We are aware that customers are receiving message NO SUCH TRACK intermittently when opening Jira issues. Our team is investigating this issue and we will share next update in 60 mins if not sooner.
Latest Jira Software outages
Disrupted create and view issue for some customers - 6 days ago
Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products - 22 days ago
Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo - about 1 month ago
Degraded Performance for Some Jira Users - about 2 months ago
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