Outage in Jira Software
Disrupted JIRA and JSM availability
Resolved MajorIncident Report
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Some users in us-east-1 region may not be able to access Jira and JSM.
We will continue to share additional updates here as more information is available.
Components affected
Jira Software Viewing content Jira Software Create and edit Jira Software Authentication and User Management Jira Software Search Jira Software Notifications Jira Software Administration Jira Software Marketplace Jira Software Mobile Jira Software Purchasing & Licensing Jira Software Signup Jira Software Automation for JiraNeed to monitor Jira Software outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 02/07/2026 05:38AM
On February 6, 2026, JIRA and JSM experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
about 12 hours ago - at 02/07/2026 05:28AM
The issue has now been resolved, and services are operating normally for all affected customers. We will continue to monitor closely to confirm stability.
IDENTIFIED
about 14 hours ago - at 02/07/2026 03:43AM
Our teams have restored access for most users in us-east-1 region, and continue to work diligently towards full mitigation.
IDENTIFIED
about 15 hours ago - at 02/07/2026 02:22AM
Our teams are in final stages of mitigation. During this time, some users in us-east-1 region may not be able to access JIRA and JSM. We will continue to share additional updates here as more information is available.
IDENTIFIED
about 19 hours ago - at 02/06/2026 10:33PM
Our teams are diligently working on a mitigation. Some users in us-east-1 region may not be able to access JIRA and JSM. We will continue to share additioanl updates here as more information is available.
IDENTIFIED
about 21 hours ago - at 02/06/2026 08:26PM
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Some users in us-east-1 region might not be able to access Jira and JSM.
We will continue to share additional updates here as more information is available.
IDENTIFIED
about 21 hours ago - at 02/06/2026 08:24PM
Impact
The incident is affecting users of the Jira product, resulting in connection failures in specific impacted areas. Customers might be experiencing difficulties accessing or operating certain features within Jira due to this disruption.
Current Status
Our teams are actively addressing the situation, with restoration activities underway. Key efforts include initiating a point-in-time recovery to restore service as efficiently as possible.
Next Steps
The incident response team is focusing on the recovery process to resolve the issue. Further communication will be provided in 30 minutes.
IDENTIFIED
about 21 hours ago - at 02/06/2026 08:24PM
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Some users in us-east-1 region may not be able to access Jira and JSM.
We will continue to share additional updates here as more information is available.
Latest Jira Software outages
Degraded performance of Jira, JPD, and JSM in eu-west-1 - 10 days ago
Issue affecting Assets - 18 days ago
Disrupted create and view issue for some customers - 26 days ago
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