Outage in Jira Software
For Jira-software viewIssues and viewBoard are degraded
Resolved MajorIncident Report
Summary AI Generated
Jira Software experienced a 5.8-hour major incident affecting users in the EU region, with degraded performance across multiple components including issue viewing, boards, authentication, search, and mobile access. Users encountered 5XX errors when trying to access issues, boards, and navigation features. The engineering team deployed a fix to resolve the performance issues and prevent recurrence.
We are investigating cases of partial-outage for Jira-software in the EU Region.
We will provide more details within the next hour.
Components affected
Jira Software Authentication and User Management Jira Software Marketplace Jira Software Search Jira Software Administration Jira Software Mobile Jira Software Purchasing & Licensing Jira Software Automation for Jira Jira Software Create and edit Jira Software Viewing content Jira Software Notifications Jira Software SignupTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 minutes ago - at 06/01/2026 01:23PM
This incident has been resolved. The issue causing degraded performance for Jira Software and Jira Service Management in the EU region has been fully mitigated. We have deployed a fix to prevent recurrence.
If you continue to experience issues, please contact Atlassian Support.
We apologise for the disruption and thank you for your patience.
MONITORING
about 4 hours ago - at 06/01/2026 09:07AM
We have implemented a fix for the issue causing degraded performance for Jira Software and Jira Service Management in the EU region. The impact has been mitigated, and we are actively monitoring the stability.
IDENTIFIED
about 5 hours ago - at 06/01/2026 08:06AM
We have identified an issue causing degraded performance for Jira Software, Jira Work Management, and Jira Service Management in the EU region. affected users may experience 5XX errors when accessing issues, boards, and navigation.
Our engineering team is actively working on a resolution. We will provide an update within the next hour.
INVESTIGATING
about 6 hours ago - at 06/01/2026 07:40AM
We are investigating cases of partial-outage for Jira-software in the EU Region.
We will provide more details within the next hour.
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