Outage in Jira Software
Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
Resolved MajorIncident Report
Summary AI Generated
**Summary:** A Microsoft-side outage caused Jira Software's incoming email functionality to fail for approximately 10.9 hours, preventing users from creating or updating Jira work items via email from Microsoft accounts, with 500 internal server errors occurring during fetch attempts. Atlassian monitored Microsoft's incident throughout and had no independent fix available. Full recovery was confirmed on September 1, 2026 at 05:18 UTC, with users directed to Microsoft's status page for any lingering issues.
Impact
Components affected
Jira Software Create and editTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/01/2026 05:18AM
We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.
For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.
MONITORING
5 days ago - at 09/01/2026 12:47AM
Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.
We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/
IDENTIFIED
5 days ago - at 08/31/2026 06:28PM
Impact
Latest Jira Software outages
Disrupted JIRA availability in US East - 2 days ago
Degraded performance of JIRA - 4 days ago
Jira - Work Item transition failures - 5 days ago
Notifications are delayed - 12 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
