Outage in Jumio

2022-04-01 Server Incident in US Datacenter

Resolved Minor
April 01, 2022 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an intermittent instability with the U.S. data center. We know this is customer impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Components affected
Jumio Identity Verification Processing Jumio Customer Portal Jumio Identity Verification Callback Jumio performNetverify API Jumio Identity Verification Web Jumio Document Verification Jumio Fastfill API
Latest Updates ( sorted recent to last )
INVESTIGATING almost 3 years ago - at 04/02/2022 01:02AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 04/02/2022 01:00AM

We are pleased to inform you that the recent instability has been resolved, and our services are fully restored. We genuinely apologize for the inconvenience we caused.

Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

MONITORING almost 3 years ago - at 04/02/2022 12:52AM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 04/01/2022 11:39PM

We identified an issue with the DNS resolution service and were able to fix it; however, the update may take up to 8 hours to propagate.

All services are back to normal now, we will continue monitoring the situation for any further issues. We apologize for any inconvenience.

We appreciate your patience as our team works to resolve the issue. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

INVESTIGATING almost 3 years ago - at 04/01/2022 10:21PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 04/01/2022 10:12PM

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an intermittent instability with the U.S. data center. We know this is customer impacting so we are working on it urgently.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Latest Jumio outages

Delay in Processing Identity Verification Transactions - 9 days ago
Delay in Processing Identity Verification Transactions - about 2 months ago
2025-01-15 - Delay in Processing Identity Verification Transactions (EU) - about 2 months ago
Service Instability - EU DC - 2 months ago
2025-01-01 - Service Instability - (US) - 2 months ago

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