Outage in Jumio

2024-05-30 Service Instability

Resolved Major
May 30, 2024 - Started 7 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an instability with our services in the U.S. data center. We know this is customer impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Components affected
Jumio performNetverify API Jumio Identity Verification Web Jumio Identity Verification SDK Jumio Identity Verification Processing
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/30/2024 08:23PM

We are pleased to inform you that all delayed transactions have now been processed. We apologize for any inconvenience this may have caused.

MONITORING 7 months ago - at 05/30/2024 07:51PM

We are pleased to inform you that our services are now restored. As we continue to process the delayed transactions, you may still experience longer than normal processing times. We are actively monitoring until all delayed transactions have been processed.

INVESTIGATING 7 months ago - at 05/30/2024 06:36PM

We are working diligently to resolve this issue. You may continue to experience delays in transaction processing.

INVESTIGATING 7 months ago - at 05/30/2024 05:43PM

We are continuing to investigate this issue. At this time, you may experience delays in transaction processing and an increase in rejections.

INVESTIGATING 7 months ago - at 05/30/2024 05:16PM

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an instability with our services in the U.S. data center. We know this is customer impacting so we are working on it urgently.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Latest Jumio outages

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2024-07-09 Service Instability for Verification (EU) - 6 months ago

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