2025-01-01 - Service Instability - (US)

We are pleased to inform you that the 504 timeout error has been resolved, and our services in the U.S. DC are fully restored. We genuinely apologize for the inconvenience we caused.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

We have observed a small number of transactions displaying 504 timeout errors starting approximately 5:55pm UTC. We sincerely apologize for any inconvenience caused. Our engineering team is diligently working to resolve the matter.

After careful monitoring, we are pleased to inform you that the recent instability in our US datacenter has been resolved, and all our services are now fully restored.
We sincerely apologize for any inconvenience caused. Our engineering team has diligently addressed the matter to prevent a recurrence.

At 12:40 UTC on 2025-01-01, we discovered an issue with all of our services services on the US datacenter.
At 13:35 UTC on 2025-01-01, the services have been restored to proper functionality and should be available, but we have them all under monitoring.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an instability with all our services in the U.S. We know this is customer impacting so we are working on it urgently.

The US services were unavailable from: 2025-01-01 12:40 UTC
Description:
At 12:40 UTC on 2025-01-01, we discovered an instability in our US DC.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.