Service Instability - EU DC

We are pleased to inform you that the recent instability has been resolved, and our services are fully restored.

We are pleased to inform you that our services are now restored. We are actively monitoring the service status to make sure everything is working as expected. We appreciate your patience.

For details of the service instability, please read below:

At 12:45 UTC on 2025-01-08, we discovered unexpected issues with all of our Identity Verification Web and SDK services in the EU datacenter.

As of 14:08 UTC on 2025-01-08, the service has been restored to proper functionality and is fully available.

If you have any questions, please contact Jumio Support at https://support.jumio.com.

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an instability with all our services in the E.U. We know this is customer impacting so we are working on it urgently.
The EU services were unavailable from: 2025-01-08 12:45 UTC

Description:
At 12:45 UTC on 2025-01-08, we discovered an instability in our EU DC.
If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an instability with all our services in the E.U. We know this is customer impacting so we are working on it urgently.
The EU services were unavailable from: 2025-01-08 12:45 UTC

Description:
At 12:45 UTC on 2025-01-08, we discovered an instability in our EU DC.
If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.