Outage in JumpCloud

Salesforce.com is experiencing issues which is affecting the Support.jumpcloud.com and the Multi-Tenant Portal.

Resolved Major
March 30, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Support.jumpcloud.com and the Multi-Tenant Portal, including billing and self-serve, are currently experiencing errors due to the current Salesforce.com outage. We have identified the issue and are working to resolve it. You can submit support cases through your JumpCloud Admin Console.
Components affected
JumpCloud Multi-Tenant Portal (MTP)
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/30/2023 07:47PM

This issue has been resolved.

MONITORING almost 2 years ago - at 03/30/2023 06:48PM

Salesforce has implemented a fix and we will continue to monitor the impact.

IDENTIFIED almost 2 years ago - at 03/30/2023 06:38PM

We are continuing to partner with Salesforce.com to resolve these issues. Support.jumpcloud.com, support cases, and the MTP Billing and Self Service functions are impacted.

IDENTIFIED almost 2 years ago - at 03/30/2023 05:57PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 03/30/2023 05:53PM

Support.jumpcloud.com and the Multi-Tenant Portal, including billing and self-serve, are currently experiencing errors due to the current Salesforce.com outage. We have identified the issue and are working to resolve it. You can submit support cases through your JumpCloud Admin Console.

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