Outage in JumpCloud
JumpCloud Windows Agent
Resolved MinorIncident Report
We are currently investigating an issue with some JumpCloud Windows Agents failing to upgrade. We will update this incident as we know more.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 08/30/2023 11:55PM
A potential workaround for any affected devices is a reboot, which should allow the device to checkin within an hour. We are resolving this issue, but will continue to work on this with urgency, and deploy a fix when complete.
IDENTIFIED
about 2 years ago - at 08/30/2023 09:24PM
We have identified the the underlying issue and paused Agent upgrades for Windows devices. A fix is being implemented and will be deployed as soon as possible.
IDENTIFIED
about 2 years ago - at 08/30/2023 04:28PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 years ago - at 08/30/2023 03:55PM
We are currently investigating an issue with some JumpCloud Windows Agents failing to upgrade. We will update this incident as we know more.
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