Outage in JumpCloud

Increased error rates on Agent and User Console

Resolved Minor
January 15, 2024 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are seeing an increase in error rates across agent, user console and some other services. We are investigating and will update this as we know more.
Components affected
JumpCloud Agent JumpCloud Console
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/15/2024 08:48PM

This issue is resolved. Some customers may need to log out and back in the User Console for all SSO applications to authenticate correctly.

MONITORING 11 months ago - at 01/15/2024 08:40PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 01/15/2024 07:49PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 01/15/2024 06:48PM

We are seeing an increase in error rates across agent, user console and some other services. We are investigating and will update this as we know more.

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