Outage in JumpCloud

Admin Portal login issues with Chrome version 129

Resolved Minor
September 18, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue with the latest Chrome release of version 129 causing failed logins to the Admin Portal. Firefox, Safari, and other browsers including Mobile App for Admin work successfully at this time. We will update this issue as we know more.
Components affected
JumpCloud Console
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/18/2024 01:52PM

The incident has been resolved. It's possible users may experience slower load times of the Admin Portal temporarily while the team investigates other opportunities around the change Chrome version 129 has introduced.

MONITORING 3 months ago - at 09/18/2024 01:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 09/18/2024 12:31PM

We have identified the changes in Chrome to cause the issue with loading the Admin Portal and are working on implementing a fix for this.

INVESTIGATING 3 months ago - at 09/18/2024 10:32AM

We are currently investigating an issue with the latest Chrome release of version 129 causing failed logins to the Admin Portal. Firefox, Safari, and other browsers including Mobile App for Admin work successfully at this time. We will update this issue as we know more.

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