Outage in JumpCloud

Increased Error rates with iOS device management

Resolved Minor
April 09, 2025 - Started 11 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently observing elevated error rates in the management of iOS devices. This may manifest for administrators as missing MDM tabs, impaired policy functionality, and failures in executing MDM commands.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/10/2025 03:26AM

This incident has been resolved.

IDENTIFIED 11 days ago - at 04/10/2025 01:21AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 days ago - at 04/09/2025 10:33PM

We are currently observing elevated error rates in the management of iOS devices. This may manifest for administrators as missing MDM tabs, impaired policy functionality, and failures in executing MDM commands.

Latest JumpCloud outages

Active Directory Integration erroring out - about 20 hours ago
Password Manager Email Notifications - 4 days ago
Policy Service Degradation - about 1 month ago
Degraded Remote Assist Agent Service - about 2 months ago
Degraded JumpCloud Premium Chat - about 2 months ago

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