Outage in JumpCloud

Active Directory Integration erroring out

Resolved Major
April 19, 2025 - Started about 17 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

The Active Directory Integration Service was found encountering errors and we are investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 04/20/2025 02:51AM

This issue has been resolved and service has now returned to normal.

IDENTIFIED about 15 hours ago - at 04/20/2025 02:12AM

We are currently in the process of implementing a fix for this issue.

IDENTIFIED about 17 hours ago - at 04/20/2025 12:10AM

We have identified an issue affecting the Active Directory Integration Sync and Import services, including Active Directory Delegated Authentication.
This issue affects users, user updates, and password changes are not syncing between JumpCloud and Active directory, as well as delegated authentication to Active Directory.
In the meantime, if your users are unable to authenticate because you have delegated authentication enabled for your users, please review the following article for steps on disabling delegated authentication.

https://jumpcloud.com/support/adi-use-ad-delegated-authentication#disabling-delegated-authentication-for-users

INVESTIGATING about 17 hours ago - at 04/19/2025 11:42PM

The Active Directory Integration Service was found encountering errors and we are investigating the issue.

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