Outage in JumpCloud

Active Directory User Status Impacted

Resolved Major
May 02, 2025 - Started 1 day ago - Lasted about 14 hours
Official incident page

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Outage Details

We are investigating reports of user accounts being changed to pending status for tenants integrated with Active Directory Bridge.
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 05/02/2025 10:28PM

This incident has been resolved.

MONITORING about 19 hours ago - at 05/02/2025 08:30PM

We have completed implementation of our remediation plan and do not anticipate any further impact. We will continue to monitor for any issues.

IDENTIFIED about 21 hours ago - at 05/02/2025 06:40PM

We are continuing with our implementation of our remediation plan. We anticipate several more hours to complete. We will provide another update in two hours.

IDENTIFIED about 22 hours ago - at 05/02/2025 05:42PM

We have identified a fix for this issue. We have validated our remediation plan and are implementing it now. The plan will take several hours to complete. We will provide another update in one hour.

IDENTIFIED about 23 hours ago - at 05/02/2025 04:34PM

We are in the process of validating our remediation plan. We will communicate it as soon as it is ready. We will share another update in one hour.

IDENTIFIED 1 day ago - at 05/02/2025 03:24PM

We have reverted the update which caused the initial impact. There should be no new occurrences. We are creating a remediation plan at this time and will share it as soon as it is ready. We will share another update in one hour.

IDENTIFIED 1 day ago - at 05/02/2025 02:26PM

We have identified the cause of the issue and are refining the fix to be implemented. We will share another update in one hour.

IDENTIFIED 1 day ago - at 05/02/2025 01:19PM

We have identified the cause of the issue and a fix is being implemented. We will share another update in one hour.

INVESTIGATING 1 day ago - at 05/02/2025 12:08PM

We are continuing to investigate reports of user accounts being changed to pending status for tenants integrated with Active Directory Bridge. We will share another update in one hour.

INVESTIGATING 1 day ago - at 05/02/2025 08:52AM

We are investigating reports of user accounts being changed to pending status for tenants integrated with Active Directory Bridge.

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